Order Help

Once you place an order, you’ll receive an email confirming your order details and estimated delivery timeframe.

Once your order has been dispatched, we'll send you an email with your tracking information so you can follow your delivery. Delivery times may vary depending on the product, destination, and delivery service. Please refer to the product page for any product-specific delivery information or pre-order dates.

If your expected delivery date has passed and your order hasn't arrived, please contact CShelp@youbeautyshop.co.uk, quoting your order number in the subject line.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive an email containing your tracking information. The delivery service and tracking options may vary depending on your destination and the product you've ordered.

Tracking shows my order has been delivered, but I haven’t received it.

Please check with neighbours and in any safe places around your property.

If your parcel still can’t be located, please contact CShelp@youbeautyshop.co.uk with your order number, and we’ll investigate.

One of my products is missing – what should I do?

We take great care to ensure every order is complete and beautifully packed. However, if you believe a product is missing, please contact CShelp@youbeautyshop.co.uk with:

• Your order number
• The name of the missing product
• Any relevant photographs or details

Please note that we photograph our beauty boxes and calendars before dispatch. We may need to investigate the issue with our delivery or fulfilment partners before arranging a refund or replacement.

My order has arrived damaged – what should I do?

Please contact CShelp@youbeautyshop.co.uk as soon as possible with your order number and photographs of the damage. Our Customer Service team will investigate and advise on the appropriate resolution.

 

Can I return my order?

Due to the nature of our beauty products, returns are generally accepted within 14 days of receipt, provided the product is unopened and sealed.

If you’d like to request a return, please contact CShelp@youbeautyshop.co.uk with your order number, reason for return, and photographic proof. Some products may have specific return conditions, so please refer to the relevant product page for details.

 

Do you ship internationally?

We currently ship to selected destinations outside the UK. Availability, delivery times and any applicable customs duties or import charges may vary depending on the product and destination. Please check the relevant product page and shipping information at checkout for the latest details.

For specific information about EU delivery and customs for the YOU Beauty Advent Calendar, please refer to the Advent Calendar product page.