Website Terms & Conditions
1. THESE TERMS
1.1. What these terms cover. These are the terms and conditions on which we supply products to you.
1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in the contract, please contact us as provided under clause 2.2, below.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. Who we are. You Beauty Shop (the “Site”) is operated by Associated Newspapers Limited, a company registered in England under company number 84121 with a registered office at Northcliffe House, 2 Derry Street, London W8 5TT ("we", "us", "our"). Our VAT number is GB 243571174.
2.2. How to contact us. You can contact us by emailing our customer service team at CShelp@youbeautyshop.co.uk.
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3. OUR CONTRACT WITH YOU
3.1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us in accordance with these terms.
3.2. You must be 18 years old or older to order a product and legally capable of entering into a binding contract.
3.3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.4. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. OUR PRODUCTS
4.1. Products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Although we have made every effort to display them accurately, we cannot guarantee that the colour of an available product displayed on the Site accurately reflects the actual colour of the product. Your product may vary slightly from the images of the product on the Site.
4.2. Product packaging may vary. The packaging of the product may vary from that shown in images on our Site.
5. YOUR RIGHTS TO MAKE CHANGES
5.1. If you wish to make a change to a product you have ordered, please email us at CShelp@youbeautyshop.co.uk. We will let you know if the change is possible. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7 - Your rights to end the contract).
6. PROVIDING THE PRODUCTS
6.1. We kindly ask you to refer to the relevant product page to check which delivery options and charges are available, before you place your order.
6.2. Delivery costs. The costs of delivery will be as displayed to you on the relevant product page.
6.3. From time to time, we may be unable to deliver certain products outside the UK mainland. The product page will specify whether we are able deliver to the Highland Islands, Northern Ireland, Channel Isles, Isles of Scilly and BFPO. If we are not able to deliver to your chosen delivery address, you will be notified during the checkout process.
6.4. When we will provide the products. An email will be sent to you on dispatch of an order and where the order has been sent via a courier, tracking information will be included. We try to ensure that orders are dispatched within 7 working days from the dispatch email, unless otherwise set out in the product pages. If your product(s) order is dispatched in more than one package, you may get a separate email for each package.
6.5. Pre-Orders. If a product is marked with a ‘pre-order’ condition, it will state on the product page when the product is likely to be dispatched. The page will either be a specific date or there will be a countdown of the number of days left until despatch. It is important that you check this information prior to purchase before proceeding with your purchase.
6.6. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.7. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will be left a note informing you of how to rearrange delivery or collect the products from a local depot.
6.8. If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we or the courier will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
6.9. Your legal rights if we deliver products late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:
6.9.1. we have refused to deliver the products;
6.9.2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
6.9.3. you told us before we accepted your order that delivery within the delivery deadline was essential.
6.10. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.1.8, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at: CShelp@youbeautyshop.co.uk.
6.11. When you become responsible for the products. A product will be your responsibility from the time we deliver the product to the address you gave us or you [or a carrier organised by you] collect it from us.
6.12. When you own products. You own a product once we have received payment in full.
6.13. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to update the product to reflect changes in relevant laws and regulatory requirements.
6.14. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 30 days we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7. YOUR RIGHTS TO END THE CONTRACT
7.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
7.1.1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back see Clause 10.2);
7.1.2. If you want to end the contract because of something we have done or have told you we are going to do, see Clause 7.2;
7.1.3. If you have just changed your mind about the product, see Clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products;
7.1.4. In all other cases (if we are not at fault and there is no right to change your mind), see Clause 7.5 below, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
7.1.5. we have told you about an upcoming change to the product or these terms, which you do not agree to (see Clause 6.14);
7.1.6. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed with the purchase;
7.1.7. there is a risk that supply of the products may be significantly delayed because of events outside our control;
7.1.8. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see Clause 6.9).
7.2. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013.
7.3. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
7.3.1. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them (other than where necessary to inspect);
7.3.2. products without original packaging or labels; and
7.3.3. any products which become mixed inseparably with other items after their delivery.
7.4. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
7.4.1. Have you bought products which do not fall within one of the categories set out in Clause 7.3?, if so you have 14 days after the day you (or someone you nominate) receives the products, unless:
220.127.116.11. Your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.
7.5. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see Clause 7.3), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for products is completed when the product is delivered, and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we may incur as a result of your ending the contract.
8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
8.1. Tell us you want to end the contract. To end the contract with us, please email us at CShelp@youbeautyshop.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
8.2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Please email us at CShelp@youbeautyshop.co.uk to discuss the return. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.
8.3. When we will pay the costs of return. We will pay the costs of return:
8.3.1. if the products are faulty or mis-described; or
8.3.2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or the product description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
8.4. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
8.5. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. Before collecting the product we will inform you about the charges that will be payable by you to us prior to collection.
8.6. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
8.7. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
8.7.1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
8.7.2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
8.8. When your refund will be made. We will make any refunds due to you as soon as possible and otherwise in accordance with the following timeframes:
8.8.1. if you are exercising your right to change your mind then, if we have not offered to collect the product, your refund will be made within 21 days from the day on which we receive the product back from you or, the day on which you provide us with evidence that you have sent the product back to us. If we have offered to collect the product, your refund will be made within 21 days from the day on which we collect the product from you. For information about how to return a product to us, see clause 8.2.
8.8.2. In all other cases, your refund will be made within 21 days of the contract being cancelled.
9. OUR RIGHTS TO END THE CONTRACT
9.1. We may end the contract if you breach it. We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
10. IF THERE IS A PROBLEM WITH THE PRODUCT
10.1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at: CShelp@youbeautyshop.co.uk.
10.2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products we are selling in accordance with this contract. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website https://www.citizensadvice.org.uk or call 03454 04 05 06.
All of the products for sale on the Site are goods for the purposes of the Consumer Rights Act 2015.
The Consumer Rights Act 2015 provides that products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your products are faulty, then you can get an immediate refund; and
b) Up to six months: if your products can’t be replaced, then you’re entitled to a full refund, in most cases.
10.3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at CShelp@youbeautyshop.co.uk for a return label or to arrange collection.
11. PRICE AND PAYMENT
11.1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 11.3 for what happens if we discover an error in the price of the product you order.
11.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
11.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
11.4. Our payment processor, Stripe, is authorised to accept payment on our behalf. We accept all major credit and debit cards, including Visa and MasterCard.
11.5. We take your security seriously. All confidential information, including credit card details, is held securely and only transmitted in encrypted form. Any personal data you provide to us, is held and processed in accordance our Privacy and Cookies Policy
11.6. We will charge your credit or debit card upon acceptance of an order. Once your order is placed, you will be sent a confirmation email.
11.7. We may refuse to process a transaction or refuse to sell products to you for legal, security, administrative or regulatory reasons or where the payment processor has concerns. We will not be liable to you or any third party for such refusal or suspension of any transaction.
11.8. We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used for the original purchase.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at Clause 10.2 and for defective products under the Consumer Protection Act 1987.
12.3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
14. OTHER IMPORTANT TERMS
14.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation or group company. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
14.2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of this contract operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of a breach by you of this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
14.5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
(Complete and return this form only if you wish to withdraw from the contract)
To ASSOCIATED NEWSPAPERS LIMITED, NORTHCLIFFE HOUSE, 2 DERRY STREET, LONDON W8 5TT. Email: CShelp@youbeautyshop.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following products [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate