🎁 Summer Gift with Purchase (100% off)

Once you place an order, you’ll receive an email confirming the details and estimated delivery date. As soon as your order has shipped, we’ll send you a tracking link so you can follow your delivery every step of the way. If your delivery date has passed and your order hasn’t arrived, please contact us at CShelp@youbeautyshop.co.uk, including your order number in the subject line.

We take great care to ensure every box is complete and beautifully packed. However, if you believe a product is missing, please email CShelp@youbeautyshop.co.uk with your order number in the subject line and the name of the product in question. Please note that we photograph all boxes before dispatch and will only issue a refund or replacement once we’ve investigated with the delivery company.

Due to the nature of beauty products, returns are only accepted within 14 days of receipt and if items are unopened and sealed. If you’d like to request a return, please email us at CShelp@youbeautyshop.co.uk with your order number, reason for return, and photographic proof.

At the moment, we only ship within the UK (including Highlands & Islands, Northern Ireland, and BFPO addresses).

Please check with neighbours and in any safe places around your property. If your parcel still can’t be located, contact our customer service team at CShelp@youbeautyshop.co.uk with your order number, and we’ll investigate immediately.

Yes. Please email CShelp@youbeautyshop.co.uk with your order number and the discount code you intended to use. Once verified, we’ll apply a refund for the discounted amount.